conference · eHealth · Interact

Paper on critical incidents and eHealth design accepted to Interact 2017!


Months ago I wrote a blog post about a workshop at NordiCHI 2016, to which I submitted my first ever research contribution from the patient’s perspective. You can find the workshop position paper here. After that workshop the participants decided that we should continue our discussions and also do research together when possible. The first result of our collaboration, a short paper submitted to Interact 2017, has now been accepted for publication and presentation at the conference (was conditionally accepted about a month ago)!

Christiane Grünloh is the lead author of this paper, and the others are (in order) Jean Hallewell, Bridget Kane, Eunji Lee, Thomas Lind, Jonas Moll, Hanife Rexhepi and Isabella Scandurra. The title of the Interact paper is: “Using Critical Incidents in Workshops to Inform eHealth Design”.

The paper is focused on the workshop and especially on how this kind of workshop, gathering both researchers, practitioners and patients (me, in this case) who all contribute with a critical incident related to eHealth, can be used to generate ideas that can inform future eHealth design. More details about the format can be found in the paper when it’s published and in the blog post which I linked to above. Christiane will present the paper at the conference and it seems like the presentation (as well as most other presentations) will be broadcasted!

Here is the abstract, summarizing the main points:

Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.




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